You don't have a lead problem.
You have an answering problem, and it lasts about twenty seconds.
Somebody decided to call you right then, with water on the floor or an estimate due. If nobody's there in that moment, they don't wait and they don't come back. They call the next name.
You can't fix that by spending more on getting found. You fix it by adding an AI receptionist that picks up every time.
Be that caller. Hear it answer as your business.
All the features you need in one place
ANSWERS EVERY CALL
A real conversation with anyone who calls, at any hour
ANY HOURS YOU CHOOSE
Answer everything, or only the calls your phone doesn't catch
TRANSFERS TO YOU
Sends the call to any phone when you're free to take it
TEXTS YOU THE LEADS
The details hit your phone while the caller is still on the line
ANSWERS ON YOUR SITE
The same front desk in the corner of your site
CATCHES MISSED CALLS
A text goes out the moment a call doesn't get answered
BOOKS THE APPOINTMENT
Offers the openings you actually have and books the one they pick
SOUNDS HOW YOU WANT
Choose the voice and how formal or casual it sounds
It answers like somebody who works there.
Not a phone tree and not a recording. A real conversation, in a voice you pick.
It knows the work you do, your service area, your hours, and the size of job you take on.
It can tell a real lead from a wrong number, so you're not calling back people who were never going to hire you.
It gets the name, the number, and enough about the job that you're not starting from zero.
It transfers to you when you're free. When you're not, the details are on your phone before you put your tools down.
A missed call still puts your name on their screen.
The text goes out right away, not an hour later when you finally see the missed call.
You write it, not us. It says who you are, in your words, and invites them to reply.
Most people who reach a voicemail don't leave one. They go back to the list and call the next name.
A text means your name is the one on their phone while they're still deciding who to call.
If they write back, the conversation carries on and the whole thing lands on your phone.
It offers real times and books the one they pick.
It reads your real calendar and only offers times that are actually open.
It books the one they pick while they're still on the phone.
They get a confirmation right away and a reminder before the day.
If they don't show, it follows up instead of letting the slot quietly disappear.
Everything lands in one calendar you can pull up on your phone.
Asks when they're happiest, and catches the ones who aren't.
It asks after the job is done, when they feel best about the work.
Happy customers go straight to your Google review, one tap, no hunting for the page.
Unhappy ones go somewhere private. A note that comes to you instead of to the internet.
So the request can't backfire. That's the part owners actually worry about, and it's handled.
Replies get drafted for you. You approve it, it posts.
Logins for your team, without the parts that break things.
Everyone gets the app on their phone and the same thing on a computer.
They see every call, every text, every lead, and the calendar.
They don't see the wiring. Automations, settings, and payments stay with us.
So nobody can accidentally switch off the thing answering your phone at 2am.
Standard comes with 5 logins, Select 10, Signature 25, all set up before you get it.
Frequently Asked Questions
Answers to some of our most common questions.
Does it sound like a robot?
Call it and decide for yourself. The number is at the top of this page. It's the same agent your customers would get.
Will it replace my staff?
No. What changes is how they spend the day. Less time returning calls to people who already hired someone else, and more time with the customer in front of them.
What happens if it doesn't know the answer?
It says so, takes the caller's details, and hands it to you rather than guessing. It only knows what we've told it, so it won't invent an answer you then have to walk back.
Can I still answer my own phone?
Yes, and most owners do. You choose whether it answers everything or only the calls your phone doesn't catch. When you pick up, it steps out of the way.
What happens if two people call at once?
It takes both. It isn't one line that gets tied up, so nobody gets a busy signal or sits on hold while somebody else is talking. The days everyone calls at the same time, a heat wave or a storm, are the days you'd otherwise lose the most.
Will it book people when I'm not available?
It reads your real calendar, so it only offers times that are genuinely open.
Can I choose the voice?
Yes. The voice, and how formal or casual it sounds. You can also select either a male or female AI voice to match your business’s branding and customer preferences.
What doesn't it do?
It answers your phone, follows up, and books the work. That's the job. It doesn't dispatch crews or schedule your techs, and it doesn't handle estimating, invoicing, or job costing. If you want one thing to run the whole operation, this isn't it.
Will it call people for me?
Not cold calls. It's built for the calls coming in, not the ones going out.
Do I have to change my phone number?
No. Your number stays your number.
How long does setup take?
We build it, so the work is ours, not yours. Expect a couple of weeks depending on how quickly we can get your details and your hours confirmed.
What if my customers hate talking to AI?
Some will. That's why it transfers to you when you're free, and why it takes a message rather than stonewalling when you're not. It's there for the calls that would otherwise reach voicemail, and nobody prefers voicemail.
Still reading?
Then you're the type who wants to know how it works before you buy it. Good. Hear it answer as your business and see whether it holds up.
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The 62 Agency sets up an AI front-desk receptionist that answers your phone around the clock, captures the leads, books the appointments, and follows up until the customer shows.
The 62 Agency is a trade name of Sixty Two Media LLC.
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